Kris

Krzysztof Marszałek

rst-it.com

Can you say in one sentence what your startup is about and what it does?

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Gerrit Jan Reinders

Box at Work

Box at Work offers an on demand,  inner city storage and moving soloution, reducing the need for cardboard boxes. We deliver, you pack, we store.

by Krzysztof Marszałek — 08 APR 2016

Can you briefly explain how you arrived at the current stage? How did your startup evolve?

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GR

Box at Work

It was born out of a frustration with the current storage services available, expensive rents, having to go and buy cardboard boxes, that were not efficent in the end. We wanted to create an easy and simple way for people to rent moving boxes or store personal items.

We started in Berlin just over a year ago, then moved into the office, grew the team and in turn grew the cities where where we currently operate.

Do you use any online tools while managing Box at Work? Could you please name a few?

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GR

Box at Work

We use our own software, Salesforce CRM & Helpscout for customer support.

What made you assume there is a space for a product like yours on the market?

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GR

Box at Work

We saw a general need immediatley, especially when our founder was moving house and found it complicated, expensive and difficult. There was nothing else like it around, especially with a very high standard of customer support. Plus our sustainable offer, we encourage customers to “share” the boxes, rather than having to buy new cardboard ones for every order.

How would you describe Berlin startup scene?

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GR

Box at Work

Energetic, supportive, engaging, exciting.

Who is Box at Work’s biggest competitor?

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GR

Box at Work

Are there any books on startups that you've read and would recommend?

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GR

Box at Work

The Start-up of You, very inspiring for young entrepreneurs.

Did you get inspired by other startups which in your opinion are built in the right way? Can you name them?

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GR

Box at Work

In the Berlin startup scene I learned a lot from the setup of Divimove per country and lean approach. International the Facebook growth story is very inspiring.

What are the main challenges - other than fundraising - of a startup founder before launching the product?

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GR

Box at Work

Logistics, and building the best team, so you have the right people doing the right job, to all work for the same common goal.

How does Box at Work's business model look like?

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GR

Box at Work

We rent out boxes for moving and storage and offer additional services in these businesses. Our main focus is the self storage business.

What factors did you take into consideration while deciding on the technology for Box at Work startup? Did anybody help you with that?

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GR

Box at Work

You need to do alot of research to ensure you decide on the best platform, backend, front end and support.

Do you have an investor? If yes, at what stage did you start talking to an investor and why?

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GR

Box at Work

Yes we have private equity investors, we started talking with them before the launch, due to the capital intense business model, e.g. warehouses, trucks, backend.

What do you wish you'd known when you became CEO?

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GR

Box at Work

That it would be pretty hard at times! You are not only the CEO but also your Payroll, HR, Management, everything…

What are Box at Work’s plans for the next 6 months?

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GR

Box at Work

We have major expansion planned, so we are about to launch in Zurich, another few key German cities and after that France, also we plan a fantastic charity partnership.

Can you convince the reader to start using Box at Work in few sentences?

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GR

Box at Work

We do all the work for you, order everything online, we deliver to you.. on the ground floor or the top of an apartment block. you pack, we store. Need something back? we re-deliver any item within 24 hours. And have a dedicated customer support team.
Our service is cheaper and more environmentally friendly, we reduce C02 emissions, our boxes are recycled after 400 uses and we give a proportion of our profit to plant new trees each year, so using Box at Work will literally make your city greener!

Thank you for the interview Gerrit!

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